Voluntary Benefits in an ACA World: How are Carriers and Brokers Adapting?

Cost: $2,000; published 2015

Over the years, much has been written about how health care reform is changing the benefits market. Eastbridge also conducted several surveys on the topic, particularly the impact on voluntary products and sales. The most recent report, Voluntary Benefits in an ACA World: How are Carriers and Brokers Adapting?, updates the last survey conducted several years ago by looking more closely at how the voluntary market has been impacted thus far and where it is headed as the Affordable Care Act (ACA) marches onward.

This year’s report also includes feedback from brokers on health care reform and ACA in addition to the carriers’ perspective. Specifically the report looks at ACA’s impact on:

  • Voluntary sales overall
  • Existing voluntary products
  • Changes or additions to carrier voluntary product portfolios
  • Private exchange strategy and activities
  • Broker roles and how they might change in the future due to ACA and exchanges
  • Defined contribution model strategy and activities

Carriers and brokers can use this information to determine how the changes and adaptations they are making regarding ACA compare to how other carriers and brokers are responding.

View Table of Contents

1. Executive Summary

A. Report Objectives

B. Methodology

C. Key Findings

2. Carrier Perspective

A. General ACA Changes & Trends

1. Impact on Voluntary Sales

2. Products Helped or Hurt by ACA

3. New Voluntary Products Added

4. Existing Product Changes

5. New or Changed Product Sales Satisfaction

6. Other Changes Due to Health Care Reform

B. Private Exchanges

1. Definition of Private Exchange

2. Impact of Private Exchanges in Next Two Years

3. Percentage of Voluntary/Worksite via Private Exchange

4. Potential Changes to Broker Role

5. Participation in Private Exchanges for Voluntary Products

6. Private Exchange Type Used

7. Private Exchange Partner

8. Competing Products on Private Exchange

C. Private Exchange Distribution Strategy

1. Purpose of Private Exchange Distribution Strategy

2. Use of Private Exchange to Expand Sales Distribution

3. Private Exchange Distribution Strategy in 2020

D. Other Private Exchange Information

1. Private Exchange Product Differences

2. Types/Sizes of Employers Using Private Exchanges & Typical Voluntary Case Size

3. Types/Sizes of Brokers Using Private Exchanges

E. Defined Contribution

1. Primary Employer Operating Model in Next Five Years

2. Percentage of Current Sales from Defined Contribution

3. Percentage of 2020 Sales from Defined Contribution

3. Broker Perspective

A. Introduction

B. Private Exchanges

1. Frequency and Success of Offering Private Exchanges

2. Type of Private Exchange Used

3. Satisfaction with Private Exchange Sales to Date

4. Percentage of Cases Offered Via Private Exchange by 2020

5. Types and Sizes of Employers Using Private Exchanges

C. General ACA Changes/Trends

1. Impact of ACA on Overall Voluntary Sales

2. Products Helped or Hurt by ACA

3. Brokers Role Changes in Five Years

4. Competition for Private Exchange Organization

5. Future Employer Operating Model

6. Defined Contribution Sales

D. Broker Respondent Demographics

1. Primary Product Platform

2. Typical Voluntary Case Size


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