We all know well-designed voluntary products and effective enrollment capabilities are important for helping make the sale on the front end. But to keep the business, brokers and employers must have confidence in the carrier’s administration and service capabilities, especially when the “rubber meets the road” and a claim needs to be paid. Easy claims processes, good communication, quick turnaround and accuracy of claims payments, regardless of product, are essential to creating and growing market share and supporting your brand.
The purpose of the Claims Practices of Voluntary Carriers Spotlight™ Report is to provide information, by carrier, on key claims practices including:
With this information, carriers have a source for comparing their own claim practices with competitors and can plan for the future based on the trends and expectations expressed by those surveyed.
Claims Practices of Voluntary Carriers, a Spotlight™ Report
Eastbridge Consulting Group, Inc. is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada.